Ordering Procedure

How To Order

Quotation

In order to commission me to build a model for you, or undertake a research project, you first need to request a quotation from me. You can do this using the quotation request form on this site, or by suppling equivalent information to me by e-mail (optionally with attachments) or post.

When making your request, you should supply me with as much information as possible, both about the model you require, how any kits and components are to be procured (i.e. by me or you), and the standard to which it is to be built, so that I can produce an accurate quotation. If I am in any doubt about your requirements, I will contact you for clarification.

I will then produce a quotation for producing your model, or undertaking the research. My quotation for producing a model will be fixed subject to you not changing your requirements; that is, the price you pay will not change, no matter how long it takes me to produce your model, provided that you do not request any changes that affect the amount of work I need to do.

I will include in my quotation a detailed description of what I believe to be your requirements. You should therefore examine my quotation carefully, to make sure that I have understood what you want. If you want me to change anything, let me know and I will update the quotation. This may well take several iterations, especially if want something beyond the construction of a standard kit, but it is important to get things clear at this stage - the finalised quotation will effectively form the contractual specification of the model(s) to be produced.

Place Order

Once you are satisfied with the quotation and that what I am offering satisfies your requirements, you should place a firm order and pay a deposit of 10% of my fees. You should also either:

  • supply me with the appropriate kits and components needed to build your model, or
  • pay the cost of the kits and components I am to procure for you.

If you wish to pay your deposit, etc., by credit or debit card, or by using your Paypal account if you have one, then you will have to use the payment form on this site; I am unable to accept such payments by telephone or post. Alternatively, you can send a cheque to me by post, or I can, on request, supply you with account details for a direct bank transfer.

If you are supplying the kit(s) etc. to me, you should examine the instructions to make your final selection of what options I am to incorporate into your model. If I am obtaining the kit(s), I will summarise the options to you for final selection. If you, at this point, select option(s) that significantly affect the amount of work I will need to do compared to that quoted for, I will update my quotation and wait for confirmation of your agreement before proceeding.

Once I have in my possession all of the necessary kits etc., together your final option selections, I will make a final assessment of the feasibility of meeting your requirements for my quoted fee. If necessary, I will update my quotation and again wait for your approval before proceeding. After this point, I will not make any further changes to my fees; if the model takes more or less time to complete than I expect, the price you pay will not change. Unless, that is, you subsequently make significant changes to your requirements.

If, as a result of any changes I may make to my quotation, or for any other reason, you decide that you do not wish to continue with your order, then I will refund your deposit in full. If you have supplied any kits, etc. to me, then you will have the choice of having them returned or a refund of their cost of replacement. Similarly, if I have already procured the kits, etc., on your behalf then you can choose whether to have them supplied to you or a refund of the amount you paid me for them.

Construction

Once I have received all necessary kits and components, your final selection of options, your deposit, and your approval for any last-minute adjustments to my fees, I will proceed with the construction of your model. If you should wish to make any changes to your requirements during construction, you are welcome to do so, but if your requested changes result in an adjustment to my fees, then I will halt construction, adjust my quotation, and wait for your approval of the new fees before proceeeding.

You should be aware that making changes during the construction period may result in my having to undo work that I have already done, with a consequent increase in my fees beyond that which would have been necessary had you incorporated the changes into your original requirements. Such changes may also have a detrimental effect on the quality of the finished model. Therefore please make every effort to specify clearly what you require before construction starts.

Delivery and Acceptance

Once your model is complete, I will normally take detailed photographs of it and supply you with copies, either directly by e-mail or by reference to a temporary page within this site. I will also at this point issue my invoice to you for the remaining fees. You will then have the opportunity to make an initial (albeit remote) inspection of my work, and if necessary request changes or corrections to it. If these are due to errors or omissions on my part, in implementing your requirements, these changes will be carried out free of charge. Otherwise I will quote you for the work involved, and wait for your approval before proceeding.

Once you are satisfied with my work on your model, you should pay the remaining fees due. Again, you pay online using your credit or debit card or Paypal account, by cheque through the post, or by bank transfer. Once I have received your payment, I will then deliver your model to you. For most models I offer two methods for delivering your model to you once I have finished it:

Postal Delivery

I will carefully pack your finished model to protect it during transportation, then post it to you, usually by Royal Mail First Class Recorded or Special Delivery services. These will require a signature on delivery. Once you receive your model, you should carefully unpack it, both to minimise the risk of damage to your model and in case you need to use the packaging to return it to me. You then have 7 days from delivery to decide whether to reject the model, should you be not entirely satisfied with it. Once this period has expired, you will be deemed to have accepted the model, and will not be able to return it or claim a refund.

If you decide to reject the model, for whatever reason, you must notify me (by e-mail or post) within the 7-day period, and I will then give you further instructions for returning the model to me; do not simply post it back. Once I receive the model from you, I will issue you with a full refund, including the cost of return postage. Where you have supplied me with a kit or other materials for me to use in building your model, then I will also include in your refund an amount to cover the cost of their replacement.

Personal Delivery

I can also deliver your finished model to you in person. My charge for this is 40p per mile, from my base in the village of Handsacre, near Rugeley and Lichfield in Staffordshire. You may reduce this charge by arranging to meet me at an intermediate location, but I do not have facilities to allow you to collect your model from me at my base.

With this delivery option, you will also only be able to reject the model while I am present; once I depart, leaving the model with you, you will be deemed to have accepted it and will not be eligible for any refund. I will, however, give you plenty of time to inspect your model before I leave. If you do decide to reject the model, I will bring it back with me, and issue you with a full refund, including replacement costs for any kit or other materials you have supplied to me.

Some models may be too large or fragile to send by post; for these personal delivery will be the only option. Postal delivery may also not necessarily be the cheapest option, especially if you live, or specify a meeting point, close to my base: I will have to devise and fabricate custom packaging to protect your model while in the postal system, for which I will make a charge for my time. Where appropriate, I will normally quote for both delivery methods.